3 versions · copy & paste
Fuel surcharge text message templates
If your customers book and confirm by text, that's where they'll expect to hear about a surcharge. Keep it short, include the amount and the start date, and link to the full details.
01 · Standard
Template · review before sending
Hi [Name], it's [Company]. Because of high fuel costs, a $[amount] fuel surcharge will apply to [jobs/visits] from [date]. It covers fuel only and we'll remove it when prices drop. Questions? Reply here. Details: [link]
02 · Ultra short
Template · review before sending
[Company]: due to high fuel prices, a $[amount] fuel surcharge applies to [jobs] from [date]. It'll be removed when prices drop. Reply with any questions.
03 · With appointment reminder
Template · review before sending
Hi [Name], reminder: [Company] is scheduled for [day/date]. Note: a temporary $[amount] fuel surcharge now applies because of current fuel costs. Reply C to confirm or call [phone] with questions.
(FAQ)
SMS / text questions
01Is it OK to announce a surcharge by text?
For customers who already communicate with you by text and have agreed to receive messages, yes. For contract customers, also send written notice by email or letter.
02How long should the text be?
One or two sentences: who you are, what changes, how much, from when, and that it's temporary.